StrategicConsulting

Len leads the Mod Op Strategy business and is passionate about helping clients understand their market position and execute AI and data strategies to solve their business challenges. He leads the group’s market intelligence and product engagements. Keen to find new opportunities for growth, Len enjoys addressing even the most complex business challenges. Before joining Mod Op Strategic Consulting in 2015, Len was the VP and Head of Business Development & Channel Sales at Yodle, a provider of SaaS platform-based customer acquisition and CRM solutions. Before that he was VP, Head of Directory Products & Customer Experience at LexisNexis and VP of eBusiness Development at S&P Global. Before that he spent 10 years at Barnes & Noble and BarnesandNoble.com where he headed Business Development, Gift Cards & Strategic Partnerships, & Distance Learning.

Jonathan Murray is Chief Strategy Officer for Mod Op, and leads Strategic Consulting’s technology, platform transformation, and strategic innovation engagements through a unique blend of business strategy, sales, marketing, operations and policy experience. His deep expertise in modern platform architecture and engineering makes him the ideal partner for clients needing to understand and address the complex factors at play in an accelerating global digital transformation. Jonathan has 25 years of experience in digital transformation and is passionate about helping forward-looking executives turn strategy into results by enabling organizations to thrive in a digital world through empowered cultures and modern operating models. Before joining Mod Op Strategic Consulting in early 2016, he held executive/ CTO roles at The New York Times, Warner Group Music and Microsoft.

Derick is passionate about the creation and execution of customer-centric business strategy using technology and process as enablers. He has 25+ years of experience in the industry, most recently working as Chief Technology Officer at Trintech Inc. before joining Mod Op Strategic Consulting. Derick has also been VP of Engineering & Information Security at Digital Insight, as well as VP of Engineering and Product Management at NCR. Derick was the founder of a successful startup called Synthesis and worked at The Microsoft Corporation for over a decade.

Ulyana is responsible for business model design and innovation, product architecture and strategy, navigating transformation programs and supporting clients in optimizing their core and emerging businesses. Ulyana has over 15 years of experience in the technology industry and is passionate about bringing teams to higher levels of performance and delivering noteworthy results. Prior to Mod Op Strategic Consulting, Ulyana was Senior Director of Enterprise Solutions at ViacomCBS, where she was responsible for Viacom and Paramount Content Supply Chain, Technical Operations and Global Infrastructure portfolios. She has also worked at Amplify as a Technical Project Manager and Agile Coach.

Alyssa leads the Strategic Consulting group and is responsible for supporting clients with digital product strategies and successful development and deployment of new products and services.

Alyssa has over 15 years of experience, specializing in technology across product management, project management, and technical operations. She is passionate about creating products and delivering services that help users, through a focus on customer centric design, user experience, and process re-engineering. Before joining Mod Op Strategic Consulting, Alyssa was a Vice President/Senior Director for News Corp, focused on Technology Transformation across the enterprise with a focus on HR, Finance and Collaboration systems. In addition, Alyssa also previously served as Director, Project Delivery at ViacomCBS.

Lauren, a seasoned market research expert with decades of experience leading research projects from inception to completion including developing project architecture, designing effective data collection tools, and authoring insightful reports that deliver “Ah-ha” moments to clients. Her ability to tailor presentations to diverse audiences ensures that insights are relatable and dynamic, maximizing their impact across various stakeholder groups. As a skilled qualitative researcher, Lauren has led hundreds of focus groups and in-depth interviews. She is skilled in creating precise screeners and engaging discussion outlines that meet client objectives and keep things interesting for research respondents. Before joining Mod Op, Lauren held the position of Senior Director of Client Services for National Survey Research Center (NSRC), where she focused on Voice of the Customer studies across a range of industries including transportation, manufacturing and healthcare.

Laura Shkembi helps organizations understand their data and use it to create meaningful change. At Mod Op Strategic Consulting, she analyzes how teams work, identifies opportunities for improvement, and designs strategies that build efficiency, quality, and sustainable value while staying true to each company’s culture. Before joining Mod Op, Laura was an Investment Analyst at Aflac, where she turned data into actionable steps that improved performance and investment results. Earlier, she worked at EY in Brussels in the Tax Advisory department. She’s passionate about helping organizations grow their business and strengthen their culture, approaching every challenge in this fast-changing technology landscape with both an analytical and a human perspective.

Mesut Ulug is a Senior Consultant who specializes in analyzing data to uncover performance and opportunity gaps, then developing actionable strategies that help clients increase profits, improve efficiency, and make informed, data-driven decisions. He has worked with organizations across multiple industries, helping them translate insights into practical solutions that create long-term, sustainable impact and maintain a competitive edge in an ever-changing business landscape.

Mesut holds an MBA in Finance and Strategy and an undergraduate degree in Engineering. With a lifelong passion for numbers and emerging technologies, he is particularly interested in how innovation and data can be applied to make life and business operations easier, faster, and safer. Before joining Mod Op Strategic Consulting, Mesut worked as an independent consultant and completed several strategic consulting projects in the B2C and non-profit spaces.

Monica has over 25 years of leadership experience, now specializing in advising on strategy, business pivots, data-driven growth, analytical excellence, and innovation via technology and collaboration. She thrives on change, learning, and inclusive leadership. Previously, Monica was the Chief Data Officer at Dun & Bradstreet. Globally, she was responsible for optimizing core data processes with machine learning, RPA and AI, improving data quality via best practice governance, innovating to create new data capabilities, and leading editorial and economic research teams. Prior to joining Dun & Bradstreet, Monica led a global team for Standard & Poor’s (S&P) as Senior Vice President, Global Data Strategy & Operations. She was responsible for accelerating data strategy development and execution and improving data operations, metric-based quality, and governance.

Antonio is a skilled Data Analyst with experience in transforming complex data into clear, actionable insights. By designing and programming complex surveys with precision, he ensures robust data quality and reliability, laying a strong foundation for meaningful analysis and impactful results. With a proven track record in managing end-to-end data driven projects, he thrives on using his technical expertise to innovate, streamline workflows, and empower organizations with data-driven strategies.

Maggie brings more than 10 years of dedicated experience to her role, leading the daily operations of the research team. With a strong background in both quantitative and qualitative research, Maggie helps guide research design and methodology while coordinating data collection and analysis. Known for end-to-end execution, she develops screeners and questionnaires, synthesizes findings, and delivers executive reports that inform key business decisions. Beyond research, Maggie drives project management ensuring efficient project execution and delivering actionable insights to drive informed business decisions. Maggie is certified in ZoomInfo and proficient with industry databases, CRMs, and advanced presentation tools, helping Mod Op and its client partners stay ahead in rapidly changing markets.

With a decade of experience in market research, Maria is highly skilled in both qualitative and quantitative research. Throughout her career, she has demonstrated a strong ability to recruit participants for focus groups and conduct Voice of the Customer (VoC) interviews.

Additionally, Maria has substantial experience with B2B lead generation, capturing valuable customer insights to ensure that each project yields actionable and insightful outcomes.

John is an accomplished senior advisor with decades of success driving transformation for global multi-nationals, now bringing that experience and expertise to Mod Op Strategic Consulting clients. As Deloitte’s Global Chief Transformation and Chief Information Officer he led enterprise-wide IT cloud migrations, modernized cybersecurity governance and implemented zero-trust principles to bolster resilience, while reducing cost, and improving service delivery. His experience in strategy, digital transformation, inorganic growth and organizational effectiveness is now dedicated to leveraging AI and Big Data to drive growth and profitability.